As a paying customer, this is 100% true. Reputation helps a lot, the core of the product being opensource for a quick skim for some sanity helped. Support being

As a paying customer, this is 100% true. Reputation helps a lot, the core of the product being opensource for a quick skim for some sanity helped. Support being there to help with questions about why X was done the way it was helped. We don't care or have the time to audit further. The company pays _others_ to help audit them, iirc Latacora.