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The OP indicated this in their original comment: "I asked what I should do to comply, and they banned my account 6 hours later."
by danesparza 4y ago
The OP indicated this in their original comment: "I asked what I should do to comply, and they banned my account 6 hours later."
- withinboredom 4y agoThat’s pretty suss. Just send your passport and if they have any issues with it, they’ll ask. If they ask you for your passport and you ask “how do I comply” I’d probably suspend the account to since you seem unable or unwilling to comply.
- jackothy 4y agoThey asked him for a Japanese passport and he does not have one. Hence the "how do I comply".
- withinboredom 4y agoJust send the one you have? I don’t see the problem.
- jackothy 4y agoAnd I also don't see the problem with asking a clarifying question when he does not have what they asked for.
- withinboredom 4y agoIt’s obviously a typo or something similar. The customer support person likely has no idea what you’re talking about, they want a passport with your name on it, they don’t care where it is from.