4 ms·

+1 for naming jetbrains - I have always liked their way of doing business, including the substantial discount to renew each year - even in years when I don't us

by ejb999 4y ago

+1 for naming jetbrains - I have always liked their way of doing business, including the substantial discount to renew each year - even in years when I don't use their tools much, I renew. Also specifically like how they remind me many times, and many months in advance that they are going to charge my credit card on my renewal date - unlike the scumbag companies that never want to draw attention to your upcoming renewal, so you don't have a chance to think about not renewing - and then they make it difficult to get a refund. Jetbrains has earned my loyalty - other companies could learn something from them.

corndoge 4y ago
The key for getting a refund is to not deal with the company at all but rather initiate a credit card chargeback.
- innocenat 4y ago
  In many countries, chargeback require proof that you did not receive the service. Which make chargeback nearly impossible outside of outright scam.
- eps 4y ago
  Chargebacks can be challenged and challanges can be won by the merchants, in which case you will end up with an attempted fraud on your bank record.
  - corndoge 4y ago
    I'm not going to expend effort arguing with this, I just want anyone reading it to know that it's completely untrue
    - eps 4y ago
      Thanks for the laugh.
- Shish2k 4y ago
  Cineworld (the main cinema chain round here) mentions in their membership small print that if the credit card transaction fails for whatever reason, they will send debt collectors to hunt you down...
FpUser 4y ago
+1 from me as well for jetbrains. I simply refuse to pay subscription for software. If it does not have perpetual license of the version I am buying and one year of upgrades then it is not on my computer.
matsemann 4y ago
JetBrains actually ended up with this model after a lot of pushback when they tried changing their model a few years ago. But it's good that they listened, and now are even touted as the go-to best-practice.
- mthoms 4y ago
  They still require you to downgrade if you let your subscription expire. Users have a perpetual license to the version released when the subscription started and not when it ended. Thus, if you let your subscription expire, you need to downgrade the software you already have installed on your system. On the surface, it's not that big of a deal. But there's no guarantee that your downgrade will occur gracefully. It could break existing projects which is kinda scary. Still, you're right that they did walk back some of their initially proposed changed after customers complained. All in all, I like Jetbrains and am happy to support them.
  - mattl 4y ago
    It seems like you get all the versions you've paid for. "You will receive perpetual fallback licenses for every version you’ve paid 12 consecutive months for." https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license- https://sales.jetbrains.com/hc/en-gb/articles/207240845-What...
    - mthoms 4y ago
      Yes, you do receive a perpetual fallback license. But it's for the version that was out when you started your subscription. https://sales.jetbrains.com/hc/article_attachments/203511589/One_year.png https://sales.jetbrains.com/hc/article_attachments/203511589...
      - cycomanic 4y ago
        Your statement is misleading. Your statement is only true if you only pay for subscription for a single year. As the other poster pointed out you get a perpetual licence for any version you paid for 12 month or more. So in the example you link if I continue the subscription for another 4 month I will be able to keep v2.
BXlnt2EachOther 4y ago
when JetBrains raised their prices, last October I think, they gave several months notice, made it clear that it was going to happen on their product pages, and let people lock in the current rate for a few years by prepaying. Seemed a customer-friendly way of handling a subscription price increase.
CodeWriter23 4y ago
Yeah JetBrains is great as long as you keep paying. Stop paying and you downgrade to [year-1].[current-release]. That was my experience.
CodeWriter23 4y ago
Yeah JetBrains is great as long as you keep paying. Stop paying and you downgrade to [year-1].[current-release]. That was my experience. What I thought I was buying was stop paying after a year and keep the current version.

by ejb999 4y ago

corndoge 4y ago

The key for getting a refund is to not deal with the company at all but rather initiate a credit card chargeback.

innocenat 4y ago
In many countries, chargeback require proof that you did not receive the service. Which make chargeback nearly impossible outside of outright scam.
eps 4y ago
Chargebacks can be challenged and challanges can be won by the merchants, in which case you will end up with an attempted fraud on your bank record.
- corndoge 4y ago
  I'm not going to expend effort arguing with this, I just want anyone reading it to know that it's completely untrue
  - eps 4y ago
    Thanks for the laugh.
Shish2k 4y ago
Cineworld (the main cinema chain round here) mentions in their membership small print that if the credit card transaction fails for whatever reason, they will send debt collectors to hunt you down...

FpUser 4y ago

+1 from me as well for jetbrains. I simply refuse to pay subscription for software. If it does not have perpetual license of the version I am buying and one year of upgrades then it is not on my computer.

matsemann 4y ago

JetBrains actually ended up with this model after a lot of pushback when they tried changing their model a few years ago. But it's good that they listened, and now are even touted as the go-to best-practice.

mthoms 4y ago
They still require you to downgrade if you let your subscription expire. Users have a perpetual license to the version released when the subscription started and not when it ended. Thus, if you let your subscription expire, you need to downgrade the software you already have installed on your system. On the surface, it's not that big of a deal. But there's no guarantee that your downgrade will occur gracefully. It could break existing projects which is kinda scary. Still, you're right that they did walk back some of their initially proposed changed after customers complained. All in all, I like Jetbrains and am happy to support them.
- mattl 4y ago
  It seems like you get all the versions you've paid for. "You will receive perpetual fallback licenses for every version you’ve paid 12 consecutive months for." https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license- https://sales.jetbrains.com/hc/en-gb/articles/207240845-What...
  - mthoms 4y ago
    Yes, you do receive a perpetual fallback license. But it's for the version that was out when you started your subscription. https://sales.jetbrains.com/hc/article_attachments/203511589/One_year.png https://sales.jetbrains.com/hc/article_attachments/203511589...
    - cycomanic 4y ago
      Your statement is misleading. Your statement is only true if you only pay for subscription for a single year. As the other poster pointed out you get a perpetual licence for any version you paid for 12 month or more. So in the example you link if I continue the subscription for another 4 month I will be able to keep v2.

BXlnt2EachOther 4y ago

when JetBrains raised their prices, last October I think, they gave several months notice, made it clear that it was going to happen on their product pages, and let people lock in the current rate for a few years by prepaying. Seemed a customer-friendly way of handling a subscription price increase.

CodeWriter23 4y ago

Yeah JetBrains is great as long as you keep paying. Stop paying and you downgrade to [year-1].[current-release]. That was my experience.

CodeWriter23 4y ago

Yeah JetBrains is great as long as you keep paying. Stop paying and you downgrade to [year-1].[current-release]. That was my experience. What I thought I was buying was stop paying after a year and keep the current version.