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I hate that specific issue. Do not ask me if I want to tap a contactless card or insert my card. I'll do one or the other and then you'll know what I want. I
by iudqnolq 4y ago
I hate that specific issue.
Do not ask me if I want to tap a contactless card or insert my card. I'll do one or the other and then you'll know what I want.
I call this dropdown-driven-design. "Our UI builder tool had this option, so we have to use it".
- throwway120385 4y agoThat was exactly what the designer was trying to do. We kept telling her "people tell us what they want by presenting their method of payment." And she kept sending us articles about cognitive load for some reason. I just don't think she had any of the domain knowledge she needed to understand why that was a bad idea, and she didn't take the time to get it either before arguing with us.