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I wish Google employees had the same empathy about their own customers as signaling about civil rights. Maybe you would be able to change the company for good.

I wish Google employees had the same empathy about their own customers as signaling about civil rights. Maybe you would be able to change the company for good. And no “Google decides”. Google is not an AI (yet), people make decisions so everything “carefully reviewed” is [not] done by a human. But honestly it’s high time to break up Google. 0 customer service and 0 consequences is incredibly crazy in 2023. Imagine getting away with stuff like this in a retail store, regulators would shot you down in a second.

donalhunt 4y ago
In general I think they do. The reason that these types of threads work, is that employees create a stink internally which results in issues being resolved. TGIFs would often shed light on such policies and issues which resulted in behaviour changes. No idea if that's still the case though. One thing I do have insight to from working at multiple companies is that for every error in applying policies there are often 10s or 100s of individuals trying the scam or abuse the same policies for their own gain. The amount of attempted fraud for non-profit / charity programs is eye opening. :/