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Big tech should not grow to the levels they grow if they can't handle simple cutomer complaints.

by quaintdev 3y ago

deleted 3y ago
[deleted]
lb1lf 3y ago
The problem, cynically speaking, is that you're not the customer. Their revenue is ad-based, so you're the product.
- anonymousab 3y ago
  They treat you this way even if you pay.
  - quaintdev 3y ago
    And even the creators
  - heavyset_go 3y ago
    Do they do this to their customers that have millions of dollars in contracts with them? I'd hope not.
  - yellowapple 3y ago
    Because you're still just a slightly-more-profitable product. I wonder how well customer service serves AdSense customers?
- deleted 3y ago
  [deleted]
iepathos 3y ago
I may agree if these were paying customers we were talking about, but keep in mind they aren't. Youtubers don't pay youtube anything. They use youtube's service to host their videos and capitalize on youtube's marketing and ad services to profit. Youtube should've handled this situation better, but they are providing services for free and are entitled to suspend that service as they see fit. The customer complaints they must actually handle well are from advertisers who actually pay them money.
- microtonal 3y ago
  I don’t think it is that simple, it is a symbiotic business relation. If YouTube didn’t have the content creators, it would be pretty worthless.
- swiftcoder 3y ago
  Hang on, you are suggesting that youtube generates more money for youtubers than the youtubers generate for youtube? Those advertisers wouldn't pay anything if there weren't a steady stream of compelling content to which to attach the pre-roll ads...
- brightlancer 3y ago
  YouTube is running ads on those videos and taking that money -- they may or may not give some to the video producer. YT also takes a large cut of subscriptions, tips and "superchats". YouTube is making money here. The issue is that YT (Google/ Alphabet) is making so much money from so many folks that they don't consider it significant to mistakenly screw over one producer at a time, because they've got millions of others. Even for large channels, YT allows false copyright claims by large companies to hit the producer in the wallet, because Channel Bob 1M Subscribers doesn't compare to Mouse That Thanks China For Filming Near The Concentration Camps. But the whole time, Youtube is making money on ads.

Big tech should not grow to the levels they grow if they can't handle simple cutomer complaints.

deleted 3y ago

[deleted]

lb1lf 3y ago

The problem, cynically speaking, is that you're not the customer. Their revenue is ad-based, so you're the product.

anonymousab 3y ago
They treat you this way even if you pay.
- quaintdev 3y ago
  And even the creators
- heavyset_go 3y ago
  Do they do this to their customers that have millions of dollars in contracts with them? I'd hope not.
- yellowapple 3y ago
  Because you're still just a slightly-more-profitable product. I wonder how well customer service serves AdSense customers?
deleted 3y ago
[deleted]

iepathos 3y ago

I may agree if these were paying customers we were talking about, but keep in mind they aren't. Youtubers don't pay youtube anything. They use youtube's service to host their videos and capitalize on youtube's marketing and ad services to profit. Youtube should've handled this situation better, but they are providing services for free and are entitled to suspend that service as they see fit. The customer complaints they must actually handle well are from advertisers who actually pay them money.

microtonal 3y ago
I don’t think it is that simple, it is a symbiotic business relation. If YouTube didn’t have the content creators, it would be pretty worthless.
swiftcoder 3y ago
Hang on, you are suggesting that youtube generates more money for youtubers than the youtubers generate for youtube? Those advertisers wouldn't pay anything if there weren't a steady stream of compelling content to which to attach the pre-roll ads...
brightlancer 3y ago
YouTube is running ads on those videos and taking that money -- they may or may not give some to the video producer. YT also takes a large cut of subscriptions, tips and "superchats". YouTube is making money here. The issue is that YT (Google/ Alphabet) is making so much money from so many folks that they don't consider it significant to mistakenly screw over one producer at a time, because they've got millions of others. Even for large channels, YT allows false copyright claims by large companies to hit the producer in the wallet, because Channel Bob 1M Subscribers doesn't compare to Mouse That Thanks China For Filming Near The Concentration Camps. But the whole time, Youtube is making money on ads.