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My favorite part of the response he got is "there's not much more we can do on our end." Coming from the same company that did the suspension. Among things they

My favorite part of the response he got is "there's not much more we can do on our end." Coming from the same company that did the suspension. Among things they could do: * Have another team review the complaint * Be more transparent as to the "offense" * Have an appeals process other than direct messages * Click the button to unsuspend the account, since they run the software * Give him a phone number to call to talk with a real person Remember, when using Big Tech products, you are not a customer, you are the data.

quaintdev 4y ago
Big tech should not grow to the levels they grow if they can't handle simple cutomer complaints.
- deleted 4y ago
  [deleted]
- lb1lf 4y ago
  The problem, cynically speaking, is that you're not the customer. Their revenue is ad-based, so you're the product.
  - anonymousab 4y ago
    They treat you this way even if you pay.
    - quaintdev 4y ago
      And even the creators
    - heavyset_go 4y ago
      Do they do this to their customers that have millions of dollars in contracts with them? I'd hope not.
    - yellowapple 4y ago
      Because you're still just a slightly-more-profitable product. I wonder how well customer service serves AdSense customers?
  - deleted 4y ago
    [deleted]
- iepathos 4y ago
  I may agree if these were paying customers we were talking about, but keep in mind they aren't. Youtubers don't pay youtube anything. They use youtube's service to host their videos and capitalize on youtube's marketing and ad services to profit. Youtube should've handled this situation better, but they are providing services for free and are entitled to suspend that service as they see fit. The customer complaints they must actually handle well are from advertisers who actually pay them money.
  - microtonal 4y ago
    I don’t think it is that simple, it is a symbiotic business relation. If YouTube didn’t have the content creators, it would be pretty worthless.
  - swiftcoder 4y ago
    Hang on, you are suggesting that youtube generates more money for youtubers than the youtubers generate for youtube? Those advertisers wouldn't pay anything if there weren't a steady stream of compelling content to which to attach the pre-roll ads...
  - brightlancer 4y ago
    YouTube is running ads on those videos and taking that money -- they may or may not give some to the video producer. YT also takes a large cut of subscriptions, tips and "superchats". YouTube is making money here. The issue is that YT (Google/ Alphabet) is making so much money from so many folks that they don't consider it significant to mistakenly screw over one producer at a time, because they've got millions of others. Even for large channels, YT allows false copyright claims by large companies to hit the producer in the wallet, because Channel Bob 1M Subscribers doesn't compare to Mouse That Thanks China For Filming Near The Concentration Camps. But the whole time, Youtube is making money on ads.

quaintdev 4y ago

Big tech should not grow to the levels they grow if they can't handle simple cutomer complaints.

deleted 4y ago
[deleted]
lb1lf 4y ago
The problem, cynically speaking, is that you're not the customer. Their revenue is ad-based, so you're the product.
- anonymousab 4y ago
  They treat you this way even if you pay.
  - quaintdev 4y ago
    And even the creators
  - heavyset_go 4y ago
    Do they do this to their customers that have millions of dollars in contracts with them? I'd hope not.
  - yellowapple 4y ago
    Because you're still just a slightly-more-profitable product. I wonder how well customer service serves AdSense customers?
- deleted 4y ago
  [deleted]
iepathos 4y ago
I may agree if these were paying customers we were talking about, but keep in mind they aren't. Youtubers don't pay youtube anything. They use youtube's service to host their videos and capitalize on youtube's marketing and ad services to profit. Youtube should've handled this situation better, but they are providing services for free and are entitled to suspend that service as they see fit. The customer complaints they must actually handle well are from advertisers who actually pay them money.
- microtonal 4y ago
  I don’t think it is that simple, it is a symbiotic business relation. If YouTube didn’t have the content creators, it would be pretty worthless.
- swiftcoder 4y ago
  Hang on, you are suggesting that youtube generates more money for youtubers than the youtubers generate for youtube? Those advertisers wouldn't pay anything if there weren't a steady stream of compelling content to which to attach the pre-roll ads...
- brightlancer 4y ago
  YouTube is running ads on those videos and taking that money -- they may or may not give some to the video producer. YT also takes a large cut of subscriptions, tips and "superchats". YouTube is making money here. The issue is that YT (Google/ Alphabet) is making so much money from so many folks that they don't consider it significant to mistakenly screw over one producer at a time, because they've got millions of others. Even for large channels, YT allows false copyright claims by large companies to hit the producer in the wallet, because Channel Bob 1M Subscribers doesn't compare to Mouse That Thanks China For Filming Near The Concentration Camps. But the whole time, Youtube is making money on ads.