While what the exec said is strictly true, I think you are still on the correct side of the equation. Just that the question shifts for a mandatory tool from en

While what the exec said is strictly true, I think you are still on the correct side of the equation. Just that the question shifts for a mandatory tool from enticement to "how do we make this helpful and useful or at least not horrifically painful to use?" Because humans are endlessly creative at exercising their choice even when it seems to have been taken away. In the most extreme case they will leave the company and talk about how terrible the processes are. More likely they will be somewhere on the spectrum from doing the bare minimum to malicious compliance. Even for a rigorous and required process you still have to get some buy-in or you won't get the results you want from people.