I assume the further away your system is from non technical customers, the more type 1 you can be. I assume nvidia video card designers can be type 1, because

I assume the further away your system is from non technical customers, the more type 1 you can be. I assume nvidia video card designers can be type 1, because other technical people will be interacting with their system. And if those people don’t do read the docs, and interact exactly how they should, it just won’t work. Now if you work at adobe and are designing the video editing software that deep down actually uses those video cards, well you need to be type 2. The success of your product is more dependent on how well “the software does what the user intended” where intended might be a very subjective thing, likely based on other features that other similar software has, not related to anything technical.