“You can book your cab or order your groceries through a simple chat … It has access to 70% of all human chat conversations in the last 10 years.” I’m feeling

“You can book your cab or order your groceries through a simple chat … It has access to 70% of all human chat conversations in the last 10 years.” I’m feeling like one of those guys in Japan who attacks the customer service robot in the department store—I loath the voice recognition systems behind phone systems for major business (banks, energy suppliers, telcos). I routinely mash #1 until I get to touch tone. I either want to pay a bill or I have a problem the automated system can’t solve—chat bots waste my time & I don’t like talking to friendly robots. I guess some people are only using their phone and not a website first, in which case a chatbot lets you navigate a much wider set of options by phone. I get it. Still hasn’t changed my feeling that my mobile phone bot is keeping me chatting just to further train their itself and waste my time. I’m Nexus 1, help me grow as a chatbot.