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The Kroger app, at least, lets you specify whether or not substitutions are allowed. Granted, that doesn't solve the problem completely. On the other hand, the

• sgtnoodle 3y ago
  The app's UI and the reality of what the human in the loop does is often inconsistent. In general I would prefer to delegate and give the worker freedom to choose the best option given the unknown constraints. I believe people generally perform better when given more autonomy rather than less. The level of over-specification required to use grocery delivery services at the moment just makes it more stressful than going to the store myself. We've been ordering groceries a lot due to my wife's broken leg, and there's really stupid stuff in every order, like rotten broccoli. When I do see a worker, they always genuinely seem to be trying their best to find the right thing. I was at a Walgreens at 10pm a couple nights ago, and a poor guy who barely spoke english desperately asked me whether the bag of charcoal briquettes he was holding matched the listing on his phone.