5 ms·
Why interrupt what people are doing to organise a "meeting" that consists entirely of content that is much better read directly from a collaborative project man
by dhx 15y ago
Why interrupt what people are doing to organise a "meeting" that consists entirely of content that is much better read directly from a collaborative project management/issue tracking tool?
A meeting may only be 10 minutes long but the loss of productivity is likely going to be significantly higher. Employees will need to page out[1][2] what they've been working on -- a very expensive process.
Managers should be ensuring that employees have quick and easy access to information of relevance on demand, rather than on an arbitrary time scale. Issue tracking software (web based for simplicity) allows teams to view and contribute to the big picture at a time that works best for each employee. These systems require full time staff to actively maintain them. Typical duties could include sorting and filtering information (via way of updating fields on an issue), creating links between issues to aid planning and discoverability, correcting mistakes, ensuring consistency and monitoring usage to implement improvements (particularly simplifying and automating the system).
This isn't a disguised plea for ISO 9001 Quality Management Systems because it focuses on the users (employees) getting their work done -- not rigid and inflexible processes for the sake of standards compliance. Most quality management approaches I've come across fail because they are burdensome to getting real work done. They're not user friendly. They're typically rigid and deterministic in design where the actual work is flexible and probabilistic. Users are left wondering how their use of the system actually helps the project -- there is no clear link. Tedious manual work is required where an automated approach could be implemented. The systems become too complex for anyone to comprehend. Coming back to the paging[1][2] analogy, users run out of working memory before they get a chance to input or retrieve data to/from the system -- it's all wasted on deciding[3] which button from 50 needs to be pressed.
Human interaction factors and cognitive science are crucial to this discussion. It is disappointing to read that many companies are blindly accepting stand-up meetings as common practice without consideration to the well established science behind organisational communication/teamwork.
[1] http://news.ycombinator.com/item?id=97953 http://news.ycombinator.com/item?id=97953
[2] https://en.wikipedia.org/wiki/Working_memory https://en.wikipedia.org/wiki/Working_memory
[3] https://en.wikipedia.org/wiki/Decision_fatigue https://en.wikipedia.org/wiki/Decision_fatigue