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Why are they blaming the airline for this? Where passengers end up is dictates by which gate they disembark at (international/before Customs or domestic), and
by rippercushions 4y ago
Why are they blaming the airline for this? Where passengers end up is dictates by which gate they disembark at (international/before Customs or domestic), and that's assigned by the airport, in this case JFK.
Edit: Reddit speculation is that they were correctly assigned to an international-capable gate, but somebody -- presumably an airline agent -- opened the wrong set of doors which routed passengers into the domestic side of JFK T7.
- IG_Semmelweiss 4y agoits possible that the airline agents forgot to set up the gate properly or left a door open, that allowed the passemgers to simply walk out. the same could be said of the airport crews, but i suspect the burden of this falls on the airline, not airport staff