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Unlike Google and Microsoft, Amazon is in a different position here. While chatbots are very disruptive to Google's and Microsofts (Search) business, I don't se

Unlike Google and Microsoft, Amazon is in a different position here. While chatbots are very disruptive to Google's and Microsofts (Search) business, I don't see how it would impact Amazon. For Amazon they have many potential upsides to implementing AI, but unlike search engine companies, people are still going to go to them even if they don't implement it. Seems that every big tech company is getting LLM FOMO. Some companies (like Google) rightly have this FOMO because would directly impact their business, but I just don't see that with Amazon.

russellbeattie 4y ago
You definitely aren’t getting it. “I need a gift for a five year old girl who likes bugs. Can you recommend some?” “My 2012 Kia Sportage needs a roof rack, what are the best options?” “I need to return the shirt I just bought, what do I do?” “My package was marked as delivered but I didn’t receive it.” “How do I turn on kids mode on my new Fire TV?” “I want to give Prime to my grandmother, how do I do that?” “I bought some shoes a few years ago, is there some like it available now?” “I want a Hawaiian shirt in size 4x large, made from cotton, less than $30.” Etc.
- ctvo 4y ago
  There’s no rush for Amazon. They’re not going to lose customers because they don’t have this. Amazon didn’t invent search, but they have search on their website. You wouldn’t say they’re necessarily a search company, but I’m sure that’s their most important revenue generating feature for retail. Replace search with LLM + search. They’ll wait for this to shake out, implement an “OK” LLM for their site baselined on industry standards and will have everything you outlined. It’s not existential, and will be another feature they provide, like developing a mobile app when smart phones became a thing.
- ranguna 4y ago
  The chatbot will give me an answer to each of those questions and I'll look for the recommended product on amazon.

russellbeattie 4y ago

You definitely aren’t getting it. “I need a gift for a five year old girl who likes bugs. Can you recommend some?” “My 2012 Kia Sportage needs a roof rack, what are the best options?” “I need to return the shirt I just bought, what do I do?” “My package was marked as delivered but I didn’t receive it.” “How do I turn on kids mode on my new Fire TV?” “I want to give Prime to my grandmother, how do I do that?” “I bought some shoes a few years ago, is there some like it available now?” “I want a Hawaiian shirt in size 4x large, made from cotton, less than $30.” Etc.

ctvo 4y ago
There’s no rush for Amazon. They’re not going to lose customers because they don’t have this. Amazon didn’t invent search, but they have search on their website. You wouldn’t say they’re necessarily a search company, but I’m sure that’s their most important revenue generating feature for retail. Replace search with LLM + search. They’ll wait for this to shake out, implement an “OK” LLM for their site baselined on industry standards and will have everything you outlined. It’s not existential, and will be another feature they provide, like developing a mobile app when smart phones became a thing.
ranguna 4y ago
The chatbot will give me an answer to each of those questions and I'll look for the recommended product on amazon.