6 ms·

I guess I am hopelessly naive, but why is a ticket accepted without a short screencast of the issue? There are a number of free/cheap screen capture programs t

I guess I am hopelessly naive, but why is a ticket accepted without a short screencast of the issue? There are a number of free/cheap screen capture programs these days. There was no need for Ed's involvement (or his manager's involvement) until the problem had been captured. If submitting a ticket ends up meaning the developer sits there live as the user reproduces the problem (again), then the support department has much bigger scalability issues.

cobralibre 15y ago
But that, too, would be overkill. From TFA, here is the issue: OK, if I go into the main menu, click "Operations", then click "Sales", then click "History" it takes me to the Sales History Menu. See?... Then I click on Sales History Display by Part. I enter "R27-93" and the main screen pops up. Then I click on Invoices, I hit F5, then F3, then F7, and the Invoice Part Number changes to "GT548". This should never happen. What gives? What makes the article so mordantly funny is that it takes hours to get to this. Somebody could have typed out a description of the problem in minutes.