I think the more charitable interpretation is more people signed up for the free option than they expected and fewer people converted. The post specifically cal

I think the more charitable interpretation is more people signed up for the free option than they expected and fewer people converted. The post specifically calls out companies with large resources refusing to pay. Perhaps it was naive, but that's the bet all freemium companies make. Venture-backed ones can just generally sustain losses for longer. They may never even need to be profitable if they can sell the company based on number of active accounts. It's hard to compete with free.