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"customers who don't want to do any business with a company outside United States" Wait. When have you ever not done business with a web services company on th

"customers who don't want to do any business with a company outside United States" Wait. When have you ever not done business with a web services company on the grounds that it was located outside the US? Do you think that kind of thing actually goes on? And that the problem is so endemic it should be cause to stick around, lest you lose all your US-based customers? It may be so with a brick-and-mortar, or with a business that involves high-cost shipping. But for a traditional web services company -- Freshbooks (Cananda), Netvibes (France), Problogger (Australia) -- I don't think that argument holds any water.

vaksel 18y ago
Sure if you have some freebie app its not a big deal. But the second you ask your users to pull out a credit card your location becomes a big deal to most people.
- brianlash 18y ago
  I get where you're coming from, but in terms of trust I think people check a few things: 1) Is my connection secure and encrypted, 2) Is either of Authorize.net, PayPal, or Google acting as a payment gateway 3) Is the site established, and does it have verifiable feedback from people I trust, 4) Does a Google search show other people talking about the site, What are they saying, 5)Does the site's content converge to norms I've come to know and expect from credible companies I've patronised And 6) Is it located in the continental United States (if Yes that's icing on the cake... nothing more). I won't speak for most (I don't think you should either) because I have no grounds for basing an assumption of the "most people" magnitude. But I think there are a lot of measures people check before swiping the credit card on a virtual transaction. The US/non-US piece is one consideration, but that's my point: It's just one item on a list of important credibility checks.
- tjmc 18y ago
  Wrong again. Hasn't affected Freshview (Australia). CampaignMonitor and MailBuild are the best email campaign tools out there and they've got a US customer list to die for.

vaksel 18y ago

Sure if you have some freebie app its not a big deal. But the second you ask your users to pull out a credit card your location becomes a big deal to most people.

brianlash 18y ago
I get where you're coming from, but in terms of trust I think people check a few things: 1) Is my connection secure and encrypted, 2) Is either of Authorize.net, PayPal, or Google acting as a payment gateway 3) Is the site established, and does it have verifiable feedback from people I trust, 4) Does a Google search show other people talking about the site, What are they saying, 5)Does the site's content converge to norms I've come to know and expect from credible companies I've patronised And 6) Is it located in the continental United States (if Yes that's icing on the cake... nothing more). I won't speak for most (I don't think you should either) because I have no grounds for basing an assumption of the "most people" magnitude. But I think there are a lot of measures people check before swiping the credit card on a virtual transaction. The US/non-US piece is one consideration, but that's my point: It's just one item on a list of important credibility checks.
tjmc 18y ago
Wrong again. Hasn't affected Freshview (Australia). CampaignMonitor and MailBuild are the best email campaign tools out there and they've got a US customer list to die for.