> can we stop working on business projects for two weeks so we can fix problems with our infrastructure that will make us more efficient later on this attitude

> can we stop working on business projects for two weeks so we can fix problems with our infrastructure that will make us more efficient later on this attitude is contributing to the problem; it takes continuous and disciplined investment in quality. the idea is that slowing everything down (forever) by a linear factor of two or three will cause exponential returns in productivity later.