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> It's not the receptionist's problem, he/she just wants to get on with their day. Sorry for my ignorance, but why isn't it the receptionist's problem? Isn't i

• stcroixx 4y ago
  They’re some weird millennial idea that’s taken hold over the last ten years that when you get terrible service somewhere it’s in bad taste to voice that to the representative of the company you’re currently with, to save them the hassle. Company gets off for free now because we can’t hurt the feelings of someone who works for them. The whole Karen thing, can’t be a Karen.
  • 246235462 4y ago
    That's not what being a Karen is at all. Being a Karen is largely about being aggravated at employees with no actual decision-making power in the situation or wasting people's time with demands that are obviously going to be pointless. I don't think most people would call you a Karen for wanting to read intake forms. What they might call you a Karen for is giving a flippant statement like "Well why not?!" when you ask the receptionist to explain everything on the forms in perfect legal detail and she says she can't.
    • stcroixx 4y ago
      So the company doesn’t train their employees to properly explain required forms - totally legit thing to complain about, but you can’t? Back in the day, the employee would expect the complaint, likely agree with it and not take it personally as it’s very obviously not directed at them or within their power to change. However, what they can do it let their employer know customers are unhappy.