If you're suggesting that the author could have avoided all of this by simply not using online services, don't these two lines address that? Emphasis mine: > A

If you're suggesting that the author could have avoided all of this by simply not using online services, don't these two lines address that? Emphasis mine: > At both providers, upon my arrival the staff would hand me a tablet made by Phreesia, a company with a roughly $1.7 billion market cap, to check in. and: > A patient seeking a long-awaited appointment with a specialist isn’t going to cancel, even if they are uncomfortable, because getting care is the priority.