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I love my Synology NAS, enough that I now have 2 for different use cases. My only issue with them was when I emailed them to confirm that I could have it conne

I love my Synology NAS, enough that I now have 2 for different use cases. My only issue with them was when I emailed them to confirm that I could have it connected to my network but not have internet access (people calling "wifi" or "ethernet" internet still drives me up the wall) since I was going to block its internet access on my router. First I had issues getting support to understand the distinction between "network" and "internet". Second once I finally did get someone who understood I was asked "Why" or "what was I trying to accomplish". It almost put me off purchasing it that I would be asked why I would want a device like a NAS to have zero internet connectivity. That aside I would agree and it does feel like a very apple like experience (maybe a bit more technical). I mean it isn't as easy as the time capsule was years ago, but its up there.

burntwater 4y ago
Asking "why" or "what are you trying to accomplish?" is standard and good practice - a good person (technician, manager, or many other roles) wants to get at the root of the question so they can provide a genuine solution. I'm sure we've all experienced times where someone asks you an odd question, you ask what they're trying to do, and you come up with a much better solution (or better/more accurate way of asking the question) than what would have been provided in simply answering the first question. Granted, it's frustrating when you are a well-informed person that knows exactly what they're looking for. I just accept it as a cost of dealing with other people.
- nerdjon 4y ago
  TBH maybe it was the fact that it took a few emails to get there that it felt annoying? I mean I recognize that they may be dealing with far less technical people and maybe that is a valid question. I get what your saying but wouldn't "I don't want my NAS to have an internet connection but I want to make sure it still works locally" be mostly self explanatory? Maybe that is me putting more faith in other people than I should, like obviously it won't be able to update, sync with a cloud, or any other number of things. Maybe thats not obvious? But also to be clear the bad taste it gave me was seeing products that should have no need for an active internet connection and yet are paper weights without it. So when a company seems to be pushing me to connect something to the internet, especially something as sensitive as a NAS... it sets off alarms.

burntwater 4y ago

Asking "why" or "what are you trying to accomplish?" is standard and good practice - a good person (technician, manager, or many other roles) wants to get at the root of the question so they can provide a genuine solution. I'm sure we've all experienced times where someone asks you an odd question, you ask what they're trying to do, and you come up with a much better solution (or better/more accurate way of asking the question) than what would have been provided in simply answering the first question. Granted, it's frustrating when you are a well-informed person that knows exactly what they're looking for. I just accept it as a cost of dealing with other people.

nerdjon 4y ago
TBH maybe it was the fact that it took a few emails to get there that it felt annoying? I mean I recognize that they may be dealing with far less technical people and maybe that is a valid question. I get what your saying but wouldn't "I don't want my NAS to have an internet connection but I want to make sure it still works locally" be mostly self explanatory? Maybe that is me putting more faith in other people than I should, like obviously it won't be able to update, sync with a cloud, or any other number of things. Maybe thats not obvious? But also to be clear the bad taste it gave me was seeing products that should have no need for an active internet connection and yet are paper weights without it. So when a company seems to be pushing me to connect something to the internet, especially something as sensitive as a NAS... it sets off alarms.