> As long as things work reasonably well at a reasonable cost, the organisation will likely be happy about it. Or maybe the organization is just uninformed of

> As long as things work reasonably well at a reasonable cost, the organisation will likely be happy about it. Or maybe the organization is just uninformed of the issues. Most management of organizations lack a view into 80% of the issues at hand. > some people will think this is silly It's sad rather than silly. Like when I go to a supermarket and can't checkout because the terminals are down... right it's not a core part of the business and just a cost center. So I decide to order online and their checkout form goes into an infinite loop and I give up... they've lost customers.