3 ms·
Apple's inability to deliver a customer experience in other markets like they do in the US goes a long way to explain their US-vs-RoW market share, and Apple-vs
by kristjansson 4y ago
Apple's inability to deliver a customer experience in other markets like they do in the US goes a long way to explain their US-vs-RoW market share, and Apple-vs-Everyone arguments online. Stories of Apple's practices overseas are basically unrecognizable to me as a US customer.
- expertentipp 4y agoYes this disparity in customer experience fuels any discussions tremendously.
- ksec 4y agoAnd yet every time this is stated, people will come out of the woodwork to defend them. Every time I stated Apple had changed and now upselling AC+ as part of their KPI, it was downvoted on HN. Even to this day, John Gruber still wrote everything as if they were absolutely truth, and as if Apple Retail staff dont have any of that KPI in place. ( Along with USB-C being invented by Apple, or AirPod are selling cost or lost ) It is sad how much Apple has changed since Steve Job's passing.
- kristjansson 4y agoI don't know about the rest of that, but I've definitely been those people before. The disparity is just so large it feels like adverse stories must be wrong, or aberrational