You have to give credit to the author for going through the trouble. I suppose they posted anonymously to save themselves from harassment, but it would have be

You have to give credit to the author for going through the trouble. I suppose they posted anonymously to save themselves from harassment, but it would have been nice if this was followed up with by a local journalist. It seems like a slam dunk kind of consumer advocacy article. Still - wow - quite a few different court trips - I know I would have thrown in the towel much earlier. TIL: They have separate courts in China (that can't always help you) for e-commerce grievances.