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How much hands on onboarding is done with each install to educate them about how this software can be abused before they use it? To be clear, I’m hoping to be
by codezero 3y ago
How much hands on onboarding is done with each install to educate them about how this software can be abused before they use it?
To be clear, I’m hoping to be schooled here as I haven’t onboarded with the product before, not to dunk. Are people informed about how others have been manipulated with the software, and software like it?
Put another way, what do you do to make sure the software is used in a mature way that is pragmatic about the possible abuses, and the realities of how abusive people can manipulate others?
- crhulls 3y agoI wouldn't say we do that much in onboarding, but we do have a resources page specifically for misuse, and we made a feature called Bubbles that allows you to turn off exact location but still keep all safety features active. We also are a two-way street by default, e.g. if you can see me, I can see you. Our competitors usually have a parent and child version where one person is in control. I've also taken a lot of vitriol for publicly calling out parents who misuse the app. This culminated in a TikTok campaign that got over 7 billion views publicizing our privacy features (look up #ghostmode - the number is not an exaggeration)
- codezero 3y agoThanks for the response. I get that it's a tough space to be in, and I appreciate you taking the time to respond, especially to a crowd that is pretty aggressive about this kind of software.