Why are you advocating sensitivity to the giant corporation here? If there's a defense its "we don't allow random employees to access these records, and anytime

Why are you advocating sensitivity to the giant corporation here? If there's a defense its "we don't allow random employees to access these records, and anytime an access is performed we audit the access including interviewing the responsible employee and reviewing call recordings. If the access was for anything other than an approved reason we fire the employee."