Strong disagreement. OpenAI is well aware of the potential for hallucinations. They have made a good faith attempt to minimize them. They let users know that

Strong disagreement. OpenAI is well aware of the potential for hallucinations. They have made a good faith attempt to minimize them. They let users know that it is a real problem. Despite being unable to solve this hard problem, they did not show reckless disregard for the fact that it exists. A user who doesn't take those warnings seriously may well have shown reckless disregard. But OpenAI should be fine.