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Show us the redesign vs original design. The best way to tell if a design is "better" than the original is to put both version in front of brand new users who h

Show us the redesign vs original design. The best way to tell if a design is "better" than the original is to put both version in front of brand new users who haven't developed usability habits yet. Sometimes when you make an app the first time, it's badly designed but people get used to the bad design. Then when you improve it they have to relearn everything and that's why they're pissed off. Another thing you can do is "incremental design". Change things little by little over time.

kenrik 15y ago
^ This! My company had a website that predated Google (seriously) when we updated it you can imagine the shock people had after using the same site for like 14 years.Incremental design in this case was out of the question it had to be forced. They will get used to it soon enough. Remember the famous quote from Henry Ford: 'If I had asked people what they wanted, they would have said faster horses.' Change for changes sake is not good however there are times where you NEED to change and you have to face the criticism and stand your ground. The trick is to know the difference.
- Wilduck 15y ago
  wundergound.com?
- yarone 15y ago
  FYI - Henry Ford likely didn't say that (although I love the phrase): http://www.quora.com/Quotations/Did-Henry-Ford-actually-say-If-Id-asked-my-customers-what-they-wanted-theyd-have-said-a-faster-horse http://www.quora.com/Quotations/Did-Henry-Ford-actually-say-...
loceng 15y ago
For a good example of this, think Digg vs. Reddit
- aymeric 15y ago
  Do you mean Digg has pushed a big design change and Reddit just does small changes (if any)?
  - loceng 15y ago
    A couple of years ago Digg did a 'drastic' design change and released all of the features at once, and a large amount of the users moved over to Reddit. The Digg design looked nicer, but the function and usability/ease of it changed..
aymeric 15y ago
I think this is a great answer. Option 1: Compare old and new design with new users. Posting the designs in Mturk could get some unbiaised answers. Option 2: Gradual design. Don't shock your users. Change things gradually. Thanks Chris!

kenrik 15y ago

^ This! My company had a website that predated Google (seriously) when we updated it you can imagine the shock people had after using the same site for like 14 years.Incremental design in this case was out of the question it had to be forced. They will get used to it soon enough. Remember the famous quote from Henry Ford: 'If I had asked people what they wanted, they would have said faster horses.' Change for changes sake is not good however there are times where you NEED to change and you have to face the criticism and stand your ground. The trick is to know the difference.

Wilduck 15y ago
wundergound.com?
yarone 15y ago
FYI - Henry Ford likely didn't say that (although I love the phrase): http://www.quora.com/Quotations/Did-Henry-Ford-actually-say-If-Id-asked-my-customers-what-they-wanted-theyd-have-said-a-faster-horse http://www.quora.com/Quotations/Did-Henry-Ford-actually-say-...

loceng 15y ago

For a good example of this, think Digg vs. Reddit

aymeric 15y ago
Do you mean Digg has pushed a big design change and Reddit just does small changes (if any)?
- loceng 15y ago
  A couple of years ago Digg did a 'drastic' design change and released all of the features at once, and a large amount of the users moved over to Reddit. The Digg design looked nicer, but the function and usability/ease of it changed..

aymeric 15y ago

I think this is a great answer. Option 1: Compare old and new design with new users. Posting the designs in Mturk could get some unbiaised answers. Option 2: Gradual design. Don't shock your users. Change things gradually. Thanks Chris!