Not agreeing with it, but it seems like natural human behavior to prioritize those in your presence that could complain/compliment you where as online orders ar

Not agreeing with it, but it seems like natural human behavior to prioritize those in your presence that could complain/compliment you where as online orders are faceless and reviews don't seem to have as much impact these days. The classic dream of the restauranteur isn't exactly selling a lot of takeout orders either.