I've ordered food from Chipotle online, taken 30-40 minutes to get to the store, and very often it would have been more convenient (I would have gotten my food

I've ordered food from Chipotle online, taken 30-40 minutes to get to the store, and very often it would have been more convenient (I would have gotten my food more quickly) if I had skipped the online order and waited in the in-person line instead. I see this every time I go to Chick-fil-a. There are always people waiting in line for their pick-up orders. By the time I arrive, wait in line, place my order, pay, get my food and go, many of the same people are still standing in the pick-up line waiting for their food.