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3 UX Ideas to Help HelloFax
- fourspace 15y agoGreat ideas. I'd love to see more sites incorporate their actual value add to the user into the sign up process. If your site is about uploading images, get me to do that BEFORE I sign up. If your site is about participating in a conversation, let me participate before asking me for my credentials. You don't have to actually allow the action to proceed before sign up, but you can let the user in to see where the magic happens and, with any luck, they'll already be invested in going further.
- jason_shah 15y agoI agree in a lot of ways. Apparently HelloFax tried incorporated file uploads into the sign up process, but it dropped conversions. I wonder though if it's OK to see registrations drop if it increases long term engagement and value of users.
- orky56 15y agoYou have some really great analysis here. I'd challenge you to mock up what the solution might be since that more clearly communicates your intent. Otherwise, it feels like a usability session rather than a holistic UX review. As they say, a good idea is only as good as you can communicate it. HelloFax would definitely benefit from your work.
- jason_shah 15y agoThanks for the feedback and challenge. I'm definitely planning on doing some mocks of these recommendations and the ones I have done for Listia and CarWoo! soon. You're absolutely right in saying how important communicating the idea is, and I think it's always more valuable to have a suggested improvement than just a criticism, too. So, mockups on the way!