I think they missed the biggest thing - feedback loops. The main thing social media has done is to democratize information so it's disseminated faster than eve

I think they missed the biggest thing - feedback loops. The main thing social media has done is to democratize information so it's disseminated faster than ever and accessible to more people in more places than ever before. So, when a like-minded group of people can agree on something, organize and instigate change whereas they wouldn't have 1) had the information 2) been able to organize 3) be effective, nearly as easily without the tools we currently have at our disposal. It's the speed of information travel that lets us form and reform opinions as we get the latest up-to-date information. That factor, by itself, favors honesty and openness and makes things much, much more difficult to be shady and dishonest while keeping all your stories straight.