It’s a classic tragedy of the commons: individual managers at Microsoft can abuse the reputation of their org for personal gain. All of these moves I call “KPI

It’s a classic tragedy of the commons: individual managers at Microsoft can abuse the reputation of their org for personal gain. All of these moves I call “KPI features”, as in: “I have to make this worse to meet my personal bonus criteria, sorry.” There are so many dark patterns in Windows now because of this. Nobody at Microsoft cares about the products at all any more.