I am suggesting that most people either do not drink the coffee immediately, instead relying on it to be just right by the time they get to home or work (most b

I am suggesting that most people either do not drink the coffee immediately, instead relying on it to be just right by the time they get to home or work (most business at a McDonald's happens in the drive through), or they load it with chilled cream, which will decrease its temperature but not low enough to be objectionable, which it would noticeably be were the holding temperatures meaningfully decreased to the point where Stella would not have received third-degree burns. Again: it should tell you something that they were not required to, nor did they, lower their holding temperature as a result of this.