It’s because legal risk matters more to them than end user satisfaction (of a specific end user group maybe): Option a: admit they screwed up and open themselv

It’s because legal risk matters more to them than end user satisfaction (of a specific end user group maybe): Option a: admit they screwed up and open themselves up to additional legal risk by doing so Option b: minimize the damage done and annoy the hell of this end users. Large corporations will always pick option b.