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If ticket priority does not matter, then why do you care? Set them all to single priority and don't think about it. If priority does matter, then why "waste"?
by theamk 4y ago
If ticket priority does not matter, then why do you care? Set them all to single priority and don't think about it.
If priority does matter, then why "waste"? Lets say you get rid of tickets.. then your statement becomes:
"You've ever wasted a few minutes on whether a bug you found is worth mentioning in release notes? Or if it truly should cause revert of deployment?"
When said this way, doesn't seem like "waste" to me, rather a regular part of the job. If the person working the bug doesn't know how bad it is, then who does?
- swiftcoder 4y ago> If ticket priority does not matter, then why do you care? Because when you have a ticket priority system, there is often someone external who cares deeply about ticket priority. And reporting requirements around ticket priority. And metrics about ticket priority over time. If you've never been pulled into a meeting with Comms and Legal to discuss retoractively whether a (completed) ticket should have been labelled High or Severe... count yourself lucky