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Devil's Advocate... If they don't spend time on the end user product side also, then they have nobody to advertise _to_, and their advertisers would dry up.
by xd1936 4y ago
Devil's Advocate... If they don't spend time on the end user product side also, then they have nobody to advertise _to_, and their advertisers would dry up.
- thesuperbigfrog 4y agoTrue. That's why they spend a minimal amount. The free stuff has to be good enough to bring and keep people, but not so costly that it is a large expense. "Customer service" for people does not scale well and has high costs. That is one reason why they automate it as much as possible and simply do not have it where it cannot be automated.
- mrguyorama 4y agoKilling competition is actually really cheap at google scale. Most "competition" just wants to be aquihired anyway.