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>> The level of incompetence and mediocrity inside Google when it comes to managing a product ( let alone create a new one ) is astonishing. Google's product i
by thesuperbigfrog 4y ago
>> The level of incompetence and mediocrity inside Google when it comes to managing a product ( let alone create a new one ) is astonishing.
Google's product is advertising to people.
Google's users are advertisers who want to put their messages in front of people.
Google Drive, Gmail, YouTube are all ways of delivering that advertising and collecting information about people for targeted advertising.
Why would they spend money building a trust relationship with people when they can just offer free stuff and people will gladly hand over their data and their time to view the advertising?
- xd1936 4y agoDevil's Advocate... If they don't spend time on the end user product side also, then they have nobody to advertise _to_, and their advertisers would dry up.
- thesuperbigfrog 4y agoTrue. That's why they spend a minimal amount. The free stuff has to be good enough to bring and keep people, but not so costly that it is a large expense. "Customer service" for people does not scale well and has high costs. That is one reason why they automate it as much as possible and simply do not have it where it cannot be automated.
- mrguyorama 4y agoKilling competition is actually really cheap at google scale. Most "competition" just wants to be aquihired anyway.