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In fairness there’s a follow up tweet that sort of acknowledges their comms around this were piss poor. https://twitter.com/googledrive/status/1643049396207009

In fairness there’s a follow up tweet that sort of acknowledges their comms around this were piss poor. https://twitter.com/googledrive/status/1643049396207009792?s=20 https://twitter.com/googledrive/status/1643049396207009792?s... Still not an actual apology, or acknowledgment they messed up, but at least an indication someone in the Google Drive team understands how badly they messed this up.

DonHopkins 4y ago
>If we need to make changes, we will communicate them to users in advance. Doesn't sound very sincere to me. It's certainly a change that they will communicate changes to users in advance. Does anyone really expect them to suddenly start now, as if that's a company wide policy they just implemented across the board, for the first time in history, in response to this incident, because nobody at Google ever thought of doing that before?
miohtama 4y ago
Looks like they still have to some lack of understanding what a customer service means https://mobile.twitter.com/googledrive/status/1643104062689230849 https://mobile.twitter.com/googledrive/status/16431040626892... “Instead of caring about your proposal, how about you submit this form we do not read instead”