3 ms·

I also had a 2016 with a bad keyboard, they replaced it for free because it was a well known terrible keyboard and it probably didn't hurt that it was still und

I also had a 2016 with a bad keyboard, they replaced it for free because it was a well known terrible keyboard and it probably didn't hurt that it was still under applecare. I continued to use that laptop into 2019, it did need a battery replacement (it got puffy, it happens) that I paid for out of pocket. Then I gave that laptop to a friend and she used it until she finally thought it was too slow/big (it was a 15") and bought a used air. A failure != a brand new laptop, especially with applecare. IMO chromebooks are worse but cheaper so you feel better just tossing them out. Windows laptops are worse .. so your position is Apple sux bucause the laptops fai sometimes. But window laptops fail more ... so ... so what? Hardware fails sometimes, Apple has great support and actually own up to defective products. Sure I'm a little miffed that I can't generally fix them myself (and especially miffed that they solder storage onto a mainboard and don't use something like m.2). But every last apple laptop i've owned that I have replaced for speed reasons has gone to someone else who's used it for years after i've been done with it. (Well save one that took an unfortunate tumble into a lake.. no saving that one, RIP last macbook I ever owned with an optical drive)

jwandborg 4y ago
> Apple has great support. Apple does not have support good enough for professionals, my colleagues are suffering with defective MacBooks until they can justify a full replacement, because Apple repairs cost a lot of time, while Lenovo sends a repairperson with tools and replacement parts to my office.
- lowbloodsugar 4y ago
  I was on business in UK, keyboard broke, and Dell showed up next day and the tech had a US keyboard in his van.
  - stametseater 4y ago
    My Dell XPS shit itself, unbootable while blinking memory error diagnostic codes, a day before I had to make a flight. Dell scheduled service for me the next day when I was meant to be on my flight, so I called them to explain and they sent a tech to my home 3 hours later that afternoon. On the other hand, an Apple store once took over 3 weeks to order a replacement battery for my macbook air. I never even received an explanation for this incredible incompetence. And when I finally got the battery, the apple store employee made sure to add insult to injury by criticizing my android phone... It's night and day. My take is that Dell has something to prove while Apple rests on their laurels.
- sleepybrett 4y ago
  I had a keyboard swap done (topcase) in 2 hours in the store. When I've had repairs go to the depot i've had it back in two days.
  - jwandborg 4y ago
    I've had motherboard, screen, keyboard, 4G modern swaps, all at my office.

jwandborg 4y ago

> Apple has great support. Apple does not have support good enough for professionals, my colleagues are suffering with defective MacBooks until they can justify a full replacement, because Apple repairs cost a lot of time, while Lenovo sends a repairperson with tools and replacement parts to my office.

lowbloodsugar 4y ago
I was on business in UK, keyboard broke, and Dell showed up next day and the tech had a US keyboard in his van.
- stametseater 4y ago
  My Dell XPS shit itself, unbootable while blinking memory error diagnostic codes, a day before I had to make a flight. Dell scheduled service for me the next day when I was meant to be on my flight, so I called them to explain and they sent a tech to my home 3 hours later that afternoon. On the other hand, an Apple store once took over 3 weeks to order a replacement battery for my macbook air. I never even received an explanation for this incredible incompetence. And when I finally got the battery, the apple store employee made sure to add insult to injury by criticizing my android phone... It's night and day. My take is that Dell has something to prove while Apple rests on their laurels.
sleepybrett 4y ago
I had a keyboard swap done (topcase) in 2 hours in the store. When I've had repairs go to the depot i've had it back in two days.
- jwandborg 4y ago
  I've had motherboard, screen, keyboard, 4G modern swaps, all at my office.