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My anecdote is the complete opposite experience. I bought a new 2012 MBA in June and the hard drive started failing on me in August of 2013. It was just out of
by evandale 4y ago
My anecdote is the complete opposite experience. I bought a new 2012 MBA in June and the hard drive started failing on me in August of 2013. It was just out of the warranty so Apple did me a "favour" and let me buy a 3-year Apple care so the repair would be free. They made the Apple care start on the day I bought the MBA back in June, which was something that I got screwed on later on.
Then they recalled the 2012 MBAs because of failing SSDs in October 2013 and refused to refund my Apple care because they did me a "favour" and I got a good "deal" with getting Apple care because I shouldn't have been able to buy it post-warranty. It didn't matter that they recalled the SSD literally 2 months later free of charge, they wouldn't let me get rid of the Apple care and have it refunded.
In April 2016 the battery died on me and it was out of Apple care warranty because the Apple care was June 2012 - June 2015 instead of the August 2013 I purchased it on and being valid until August 2016. So that cost me another $250 to replace. Another repair I had to pay for that should have been free.
Finally in 2019 I updated to Catalina and it hosed the entire laptop which was working flawlessly before the update. It started randomly beach balling after about an hour of use and would stutter every couple of minutes until it eventually would lock up and turn off completely. Then it would randomly show the flashing question mark when booting up and it stopped working completely. The laptop couldn't even factory restore itself or stay on long enough to be restored over the internet. I brought it to Apple a few times, they didn't detect anything wrong with the laptop, and I eventually gave up on it. I still have no clue what that update did to kill my entire laptop but I was done putting money into it at that point.
- kristjansson 4y agoSo, as a negative example, you provide ... a laptop you paid $1500 + $200 + $250 for, and got 7+ years of use?
- evandale 4y agoYeah, but only because I built a desktop in 2010, spent $1100 and didn't have to put a penny more into it until last year. And that was because I wanted to upgrade, not because I had to. I had a Dell laptop survive 8 years without paying for anything. It really annoys me that the laptop died for no reason overnight after an OS upgrade and Apple couldn't even come up with an explanation or attempt to fix it. I've done some Googling recently because this was in my mind again and apparently Catalina bricked a lot of laptops but I can't seem to find any acknowledgment from Apple on that.
- zht 4y agoyou see no reason with being forced to pay for a repair for an issue that was recalled for 2 months later?
- kristjansson 4y agoYes, that's annoying. Generally Apple offers refunds for prior repairs (within some window) on service programs? I'd guess that the compounding exceptions of your situtation (paying for AppleCare in liu of paying for a repair, then that repair being being of a service program) were sufficiently illegible to Apple that you didn't (couldn't?) get a refund.