How would you define productivity and scale here? Because I would say the exact opposite: you can always add productivity by employing more people to do the sam

How would you define productivity and scale here? Because I would say the exact opposite: you can always add productivity by employing more people to do the same job, but to really grow you need to innovate so that the processes/tools you use become productivity multipliers. So in my mind, the innovation center is where the scaling happens, and operations departments is where linear increases in productivity happen.