Steam support is garbage. I assume from their responses in the past that Steam Support consists of one guy who does not speak English who they keep in a darkene

Steam support is garbage. I assume from their responses in the past that Steam Support consists of one guy who does not speak English who they keep in a darkened room, mostly drunk, and occasionally every fourth message gets through. They make money hand over fist but refuse to provide even a modicum of service. I purchased Jamestown, the space shooter, and the download did not work correctly. It took more than a week of repeated harassment before Steam support would respond to any question. In between replies was at least 2 days every time, sometimes more. The frustrating part is that they had the solution right there. It was something a call center could have worked out in 45 seconds. I think we should hold their feet to the fire to provide better service or stop buying stuff on Steam because the current level of support in unacceptable.