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He struggles with the most basic user interfaces, details that I take for granted are invisible to him Cause they aren’t basic, only to the inside group of “UX
by wruza 4y ago
He struggles with the most basic user interfaces, details that I take for granted are invisible to him
Cause they aren’t basic, only to the inside group of “UX designers”. I struggle with it every time I have to show my grandma how to do basic things on her devices. Buttons that don’t look like buttons, arrows that blend into background, icons that mean nothing, visual effects not followed by an action. This bullshit has no end.
Back to the subj. One of my concerns was to explain that nothing out there can make you lose money unless you pay explicitly. Because I see it as the only possible attack vector, like “oh, you just entered paid/illegal site, please do … to cancel”. Otherwise, she is completely aware that her cardnum/cvc/pincodes are secret and doesn’t buy ads and baits (mostly). Another great rule is to use apps only, not sites. She only goes to her bank and services through the home screen. And searches through “google” app. Browser is something she avoids. That said, I too have to turn off non-essential notifications very often. She ok-clicks away anything incomprehensible and god there’s a lot of it even in non-scam UX.
I think it’s worth to dig what drives your dad to make mistakes rather than guarding him from endless tricks. Analyze why. Some uninformed anxiety about how it all works or something like that.
- dpkirchner 4y agoFurther digression: Gestures that require swiping are the worst, in my experience. Even worse than borderless buttons. They're undiscoverable and if there is any tutorial showing how to use them it's only shown once. I recently had to disable the opaque swipe-to-answer on my dad's Samsung because some jackass designed and/or business owner made that the default. I wish designers, etc, would all have to go through an annual boot camp where they have to watch older people navigate their products (without being able to intervene and help).