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The 6950 was my first powerful graphics card. It was a great card I bought it used on eBay & it had already been abused. One day it died, and the company that
by s5300 4y ago
The 6950 was my first powerful graphics card. It was a great card
I bought it used on eBay & it had already been abused. One day it died, and the company that made it told me they had no replacements, so they sent me a brand new 7950 no questions asked.
That company was MSI. I went on to recommend MSI to others for years because of that incident & one other good reason.
Then in 2016 MSI dicked me on a $2200 laptop that had an ungodly amount of issues straight from the factory any decent company would RMA. The amount of reports on the internet about those specific models having issues were insane, & the company just did not care in the slightest.
I’ve since denounced MSI after that. I presume MBAs had at some time taken over & ran customer service into the ground.
I still have the old 6950 in storage somewhere.
Some point about how to both gain and lose a customer in this text, I think. I mean, over-tightening a laptops hinges in the factory, to the point they one day suddenly & catastrophically fail, dropping your 1440p 120hz screen - knowing of the issue & not informing customers, let alone an RMA - is just fukt. and that was only one of the many, many issues (coil whine & completely inadequate cooling being some others)
- stevezsa8 4y agoThat sucks. I bet it was stressful as heck having issues with $2200 worth of kit. I've started to treat all purchases as a bit of a lottery. Things vary so much between product cycles and support quality. Sadly, I resigned to buying tech that is cheap enough I could replace without losing sleep.
- doubled112 4y agoThat's how I buy tech too, anymore. As cheap as possible while not frustrating to use doing the job. No matter what I pay, there's still a chance the thing falls apart in 3 months and catches fire anyway.