I’d like to draw parallels to the old cable titans with local monopolies who also had the same customer service tactics as well. 1. Offer a cheap (free) servic

I’d like to draw parallels to the old cable titans with local monopolies who also had the same customer service tactics as well. 1. Offer a cheap (free) service 2. Gain significant market penetration 3. Provide little to no customer service 4. Raise prices 5. Let the product/services degrade until significant public outcry or regulator involvement