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I think it’s basically the attitude “customer support is expensive and annoying, and since we’re Google and can do whatever we want, let’s skip it.” This kind o
by _yb2s 4y ago
I think it’s basically the attitude “customer support is expensive and annoying, and since we’re Google and can do whatever we want, let’s skip it.” This kind of made sense when they had a massive tech advantage such that their products also needed less support.
Now they seem to have lost that edge and are just another competitor offering products that come with poor support.
- dingusdew 4y ago[dead]
- jollofricepeas 4y agoI’d like to draw parallels to the old cable titans with local monopolies who also had the same customer service tactics as well. 1. Offer a cheap (free) service 2. Gain significant market penetration 3. Provide little to no customer service 4. Raise prices 5. Let the product/services degrade until significant public outcry or regulator involvement