2 ms·
You're quite correct regarding the culture of handling postmortems. I had the privilege of attending a NASA talk one year where we discussed the blameless postm
by shadowgovt 4y ago
You're quite correct regarding the culture of handling postmortems. I had the privilege of attending a NASA talk one year where we discussed the blameless postmortem culture in software engineering and the approach of logging reports and making them open company-wide.
A kind NASA engineer thanked us for our time, but noted that there's a lot of what we do in software that can't be applied to the NASA approach because, ultimately, their bosses are Congress and Congress is... somewhere between "dumb" and "an actively hostile agent." Words must be carefully chosen and information can't be widely-shared internally until the message is crafted because about half of Congress is incentivized to look for the worst possible interpretation of data collected and weaponize it.