The ease-of-use of software or hardware can unintentionally filter for a certain profile of user base. If it’s hard-to-use, Kafkaesque, or unforgiving, users w

The ease-of-use of software or hardware can unintentionally filter for a certain profile of user base. If it’s hard-to-use, Kafkaesque, or unforgiving, users who are able to integrate the hardware/software into their daily lives are likely to see it as a trial-by-fire and be gatekeepers to others.