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GCP's biggest problem is trust. People (rightfully) don't trust that GCP won't do a rug pull with their production workloads. GCP has done that with both pricin

GCP's biggest problem is trust. People (rightfully) don't trust that GCP won't do a rug pull with their production workloads. GCP has done that with both pricing and killing off services. If you are an infrastructure provider, the first thing people are paying you for is to be a stable foundation. If there is no stable foundation there is no trust. Its really hard to imagine GCP fixing this without new leadership. Hire someone from AWS who knows what they are doing. AWS doesn't do this shit. AWS goes so far out of its way to not break customer workloads.

kccqzy 4y ago
So now you are saying infrastructure providers can't raise prices? Is PG&E not allowed to raise prices on my electricity once I signed up? Is my water company not allowed to raise prices despite the drought where I live? You have way-underestimated the flexibility and resilience of most people. Raising prices isn't the end of the world; for most businesses they just pass it on to their customers.
- psanford 4y ago
  Uh, PG&E can't just raise their rates. They are regulated by the California Public Utilities Commission and have to get approval for rate changes. But thats not really the point. If I am choosing between a service provider that has a history of making large pricing changes to customers and one that has a history of pricing stability, I'm going to take the pricing stability every time. Why is AWS so much better at this than GCP? Is AWS simply better at doing financial modeling and projections? Does no one at GCP think about margins before they launch a product? I think it is more fundamental than that. I think AWS has a respect for its customers that GCP lacks. For GCP, customers are an inconvenient detail that they would prefer to ignore if they could. If there is pain that will either be felt by GCP or by its customers, GCP tends to push it onto its customers. In contrast AWS goes out of its way to not do that to its customers. Old workloads continue to run. Prices are stable. They treat their customers with respect. There's a number of things with Amazon's employee culture that I find distasteful. But when they say "they work vigorously to earn and keep customer trust," that is clearly demonstrated in a way that is simply lacking at GCP.

kccqzy 4y ago

So now you are saying infrastructure providers can't raise prices? Is PG&E not allowed to raise prices on my electricity once I signed up? Is my water company not allowed to raise prices despite the drought where I live? You have way-underestimated the flexibility and resilience of most people. Raising prices isn't the end of the world; for most businesses they just pass it on to their customers.

psanford 4y ago
Uh, PG&E can't just raise their rates. They are regulated by the California Public Utilities Commission and have to get approval for rate changes. But thats not really the point. If I am choosing between a service provider that has a history of making large pricing changes to customers and one that has a history of pricing stability, I'm going to take the pricing stability every time. Why is AWS so much better at this than GCP? Is AWS simply better at doing financial modeling and projections? Does no one at GCP think about margins before they launch a product? I think it is more fundamental than that. I think AWS has a respect for its customers that GCP lacks. For GCP, customers are an inconvenient detail that they would prefer to ignore if they could. If there is pain that will either be felt by GCP or by its customers, GCP tends to push it onto its customers. In contrast AWS goes out of its way to not do that to its customers. Old workloads continue to run. Prices are stable. They treat their customers with respect. There's a number of things with Amazon's employee culture that I find distasteful. But when they say "they work vigorously to earn and keep customer trust," that is clearly demonstrated in a way that is simply lacking at GCP.